Excellent service in the body shop for a reoccurring paint peeling problem with my Ford Escape. I always work with Scott Lyons and he has helped me in the past with 3 different vehicles. He always sees the project through from beginning to end. He never makes a promise he can't keep. I know he will handle everything in a professional manner and I will never take my vehicles any place else. (No contact necessary I just wanted to show my appreciation for a great department)

Augie,
        I wanted to take a minute and let you know how pleased I am with my 2008 F-350 with the new 6.4 Dual Turbo Diesel. The first weekend after purchasing the truck I hooked up my trailer and headed to Red Rock Canyon. Before leaving I filled the trailer with water, filled the fuel station with gas, one four wheeler, two dirt bikes and enough fire wood for a week. In other words the trailer was loaded to the max.
        Augie the trip through the mountains was effortless for the truck. While climbing the mountains I had to keep an eye on the speedometer so I would not go over 60 MPH. The best part of pulling the trailer was the Tow Command System response while coming down off of the mountains. Janice and I felt very safe and were in total control of the truck and trailer.
        I do recommended the new Super Duty Trucks and the 6.4 Turbo Diesel.

Dear Steve Witt,
        Thank you so much for your thoughtful action of offering your personal vehicle to us during the repair of our 2004 F150 pickup. We didn’t get back to you and I am sure you thought we had it all worked out. We waited until the last few minutes, the receptionist paged you and you had gone out of the office on business. As we were at your office a kind man offered and called you on your cell phone and stated you were just a few blocks away. My wife had a doctors appointment to get to and Paul Cooper must have read our faces that time was running out to get to the appointment on time and offered his vehicle. WOW! That is a rare and special service. Everyone we dealt with that day were so helpful and friendly. A commercial like that probably wouldn’t be believed, but we experienced it.
        Your expeditious action and kind mannerism was very appreciated. If we or friends should need service or a new purchase in the future we will be happy to refer you and Jim Burke Ford.

Jim Burke Ford Truck Shop,
        We would like to commend Gabriel Garcia for great service. Our 2005 Forrester RV developed a problem with the electronic throttle control and we limped into your service department in Bakersfield. Gabriel gave us prompt service and diagnosed the problem as well as gave us reassurance and advice which got us back on the road without wasting precious time!
        When we are in an area that is not familiar, it is reassuring to know that there are good people who are honest and helpful in such situations. Once again, thank you to Gabriel and we wish him and Jim Burke all the best!

Harry, Sherry, & Jerome ,
        I would like you to know that your service department was polite and professional. We were on a trip with a 5th wheel trailer in tow when our problem occurred.
        Harry McCollum and Sherry Stansel were very courteous and rushed the repair for us, as we were supposed to be in Nevada later that afternoon. Jerome Johnson, the young man that did the actual work on the truck, was extremely courteous and a pleasure to talk too.
        Please thank all of these folks for their special service for us. We really appreciated it. For 28 years I was the Western Division Mgr and a Senior Director for Kubota Tractor Corp. I had the responsibility for sales, service, finance, etc. for all dealers in the 11 Western States. The only reason that I bring this up is so that you would understand that I am keenly aware of a dealership’s responsibility to the customer. Thanks again for your great service!

Jose Zuniga
        I would like to take this opportunity to single out Jose Zuniga for outstanding service. He wrote up the problems correctly and he kept me informed every few hours on your progress. His demeanor and attention to detail were excellent. Every question I asked was answered promptly and in a manner that was easy to understand.

David & Kenny
        I was very impressed with Kenny and David in Recon. We bought a 2004 F150 and they took care of the 2nd key and a tear in the seat. They were courteous and provided fast service. We would not hesitate bringing the truck back to your dealership.
        Thank you once again for the great services and a good time!

To Whom It May Concern:
        We are writing because we wanted to let you know how much we appreciate your staff. We have had the pleasure of working with both Brent Casper and Cindy Setser on several occasions. They have been wonderful to work with and make getting our vehicles easy. We have made purchases but mostly leases with a few different companies and personally. We have referred our friends over and they always thank us after they purchase their vehicles.
        Again, we just wanted to let you know, and to thank Brent and Cindy for the wonderful job they do for us.

Dear Garrett Ming, General Manager and Gary Weichelt,
        The purpose of this email message to inform you of the cordial and professional treatment we received from Steve Smith last Monday and again on Wednesday when we had our vehicle worked on and serviced at your Gasoline Alley facility.
        Steve Smith explained in detail, and in plain understandable terms, about the problem and the efforts involved in repairing the same. He came across in a sincere, friendly manner showing us he cared about the repair being completed and us being satisfied with the backend repair service. We feel comfortable in knowing that when we take our vehicle in for service, we will be treated by someone who is going to take care of our auto servicing needs. When we call in from now on, we will not ask for the service department. We will ask to speak with Steve Smith! He knows about how important customer service is for return clientele and what good “public relations” means to an organization like Jim Burke Ford/Lincoln and Mercury. I would appreciate you mentioning to him of receiving this email message with a “pat” on the back or word of commendation. I thank you for your time and effort in fulfilling this request.

Mr. Yerkes,
        Saturday, April 28, my husband and I went to the Ford Dealership on Oak Street. We were greeted by Rob Boyd Jr.
        Mr. Boyd was very knowledgeable on the F-150 that we were interested in driving. He answered all our questions no matter how many we asked. The temperature was warm and he never once discouraged conversation. He allowed us to drive the vehicle, when we returned he showed us another feature on the truck. When this happened I left my cell phone in the truck. I was able to call him Sunday morning. He checked the truck and kept my phone safe till we returned to retrieve it.
        We are still looking for a truck, checking Chevrolet. If someone would purchase a vehicle on how they are treated by the salesman, I would be driving a Ford today. He is a great asset to your dealership, he should be in a higher position. But he is extremely good at what he does. He would be great in diffusing difficult situations. He has a sense of humor and appears to be educated.
        Thank you for your time

Dear Brad,
        Jeff & I wanted to thank you so much for taking the time the evening before Easter Sunday to assist us in buying our 2004 Expedition. And I wanted to tell you that we absolutely love it! It’s a joy to drive and has exceeded all of our needs and expectations.
        Thank you so much again for your help. It was great working with you!

Dears Sirs,
        I am writing this letter to express my appreciation for the fine repairs and excellent service that Jim Burke Ford had done for me and my many vehicles of various makes, over the past years.
        The first car I had repaired was a Ford Expedition. I had bought this car new and it was hijacked a few months later. The interior of the car was completely destroyed and there were many mechanical problems. Your body shop repaired the car to a new condition. In fact, I sold this car to a friend who is still very happy with the car (and still a very dear friend!).
        A few months ago my 2006 Porsche Carrera was damaged. Mr. Derrick Jones, in your department, saw to it that the car was repaired like new so the paint job could not be distinguished from new. I found Mr. Jones to be very courteous and helpful. In fact, in order to get the paint to match exactly, I understand the he even had it done over a second time.
        Unfortunately, this same Porsche was involved in an accident a few days ago. It is now again in your body shop and I am very grateful to have Mr. Jones handling the repair. You are very fortunate to have a gentleman of Mr. Jones’ character in your employ.

Mr. Ming,
        I take this opportunity to commend to you Mr. David Gates. I recently purchased another new Mercury Marquis, first from your dealership and found it to be the my best new car buying experience to date. I might add that I’ve purchased many Ford products over the years both new and used, Town Car, Marquis, Mountaineer, Cougar, Sable, Explorer, Fairlane, Mustang. Although I went through the MBZ & Audi phase and have had an occasional Chevy I would consider myself a Ford Man.
        Recently I decided it was time to buy a new Marquis LS and give the old one to my younger son. I researched the vehicle specifications online and checked local Southern California inventories. Most dealers inventories were not working properly, were not up to date, or simply did not exist. I then contacted many dealers directly and area dealers through the Mercury web site indicating the car I wanted and requested a price. Save one, my experience was not positive at all. I got several “come on down lets talk” calls a few days later. A couple of “we don’t have what you want but can con you into something else” calls. Two non-descriptive generic emails that assured me they could make me a great deal on something. And as referenced, one intelligent informative and useful email from David Gates.
        I called Mr. Gates, (David now) in the morning and asked him to hold the car, as I lived in Santa Clarita, so that my wife and I could come up and look at it, in a particular color. He said he would and gave me explicit directions and said he looked forward to seeing me as agreed about 1:00 PM. Later that day we drove up to Jim Burke Lincoln Mercury and were met by David, smiling and addressing us by name. We liked the car, we liked David, I liked the deal and we bought the car.
        Suffice it to say that we were very pleased indeed. David was very helpful and genuinely friendly. Moreover, he was very straight forward, knowledgeable and honest. A real old time car man, a vanishing breed I might add. Subsequently he has assisted me with an additional Ford rebate. Also he has followed up to see how I like the car and also to offer assistance should I need any.
        So, Mr Ming as you can surmise from the tone and content of this writing I am certainly more than well satisfied with Jim Burke Lincoln Mercury and it’s Internet Sales Manager, Mr. David Gates. I have certainly expressed this sentiment to many friends and associates; and will continue to do so. I assure you when next needing a Ford product I will be contacting David. Most likely a replacement for my wife’s Mountaineer. Thanks to you and David for my most pleasurable new car buying experience.

Dear Mr. Manning,
        I wish to write his letter to inform you of Shawn Underwood’s performance. I recently purchased a 2007 Ford Mustang from Shawn Underwood. Please allow me to tell you about my purchase with your business. My wife saw the vehicle on your lot and decided she needed to have this beautiful Mustang. I was unprepared to buy a new car much less a Ford Mustang but I was eventually prepared to purchase this beautiful Mustang by my wife.
        I spoke with Shawn Underwood about my dilemma. I told him we were interested in purchasing a Mustang. I also told Shawn, my wife and I were undecided on which Mustang we would buy. My wife and I were not in mutual agreement on which model of Mustang we should buy (I wanted a V-8). Shawn understood my dilemma and our indecisiveness. Shawn was patient with us and guided us in the purchase of the vehicle. I also told Shawn I had not planned to purchase the vehicle for at least 2 weeks. Shawn once again understood my request and still took the time to show me the vehicle, talk about the different models of the vehicle, and how to accelerate the purchase once I was ready to purchase the vehicle. I have bought several cars in the past and usually when I tell a salesman that I would not be purchasing the vehicle for an extended amount of time the salesman suddenly had some other pressing matter to attend to.
        Once again I was unprepared and once again I was prepared by my wife. The timeline of the purchase of the vehicle shrunk from 2 weeks to 2 hours. I told Shawn this was occurring and he once again understood my dilemma. Shawn helped me complete the deal and offered to come to the dealership on his own time to help me complete the transaction. During the purchase, Shawn communicated with me openly, returned my phone calls in an expedited manner, and made me feel comfortable about buying this beautiful Mustang. Shawn made this transaction wonderfully easy and I believe his efforts and hard work should be noted. I am a satisfied customer and plan on buying from Shawn again in the future. Please thank Shawn for me.

Dear Mr. Hay;
        On my last trip to your business on Oak St. I encountered your new shop foreman, Fernando Castro. I can’t tell you how impressed I was with him. I’ve had my car in several times for the same problem and he assured me that this time it would be taken care of to my satisfaction and said that if it wasn’t I was to bring it back to see him personally and he would make sure that I was happy with the service I received from your company. I travel quite often and to feel safe in my automobile is very important to me and I always try to keep it up to par.
        Fernando made me very comfortable. He got me a doughnut and took me to the lounge where I had some coffee and read the paper. He wanted to make sure my wait time was pleasant as possible. He was also personally impressive the way he was dressed and presented himself.
        I don’t know who interviews your prospective employees but they do a very good job and Fernando leaves a very good impression as a hard worker and someone who is there to see that your company provides the service to your customers they have come to expect.

Dear Sales Department
        Just wanted to drop a quick note to let you know that on Saturday, August 4th, 2007 we bought a new car from Rob Boyd. That salesman is the top of the line in my book. He has a quick since of humor, very knowledgeable about the vehicle, and even offered to share his lunch with me —which I thought was the best! And lastly, he got us the best deal he could, and it was very much appreciated. Thanks for a great experience.

Dear Mr. Castro
        I just wanted to take a few minutes of your time to share with you something you already know…you have a great employee working at Jim Burke Ford!!!
        On Friday, July 27, 2007, I took my Ford Explorer into the Service Department for replacement of a visor at 9am. My husband told me that it would take 20minutes. When I got to the Service Department, Adam Meyers explained to me that it was not a simple procedure and it would take 45 minutes. Since I was on my way to work and had not planned for the extra time, I was disappointed. However, I decided to stay and wait.
        Much to my surprise, Mr. Meyers came into the service waiting lobby at 9:15am and told me my vehicle was ready. WOW!!! He explained that since he knew I was in a hurry, he decided to do the job himself. You can imagine how grateful I was and impressed with Mr. Meyers initiative, efficiency, and decisiveness. This was an example of “great customer service with a smile”.
        Mr. Adam Meyers is certainly a great asset to your company and a wonderful example to your service department. This was my first visit to your department. Thank you for making it such a pleasant one. Kudos to Mr. Meyers for a job well done.

Hi Jeralynn,
        I purchased my new Ford this morning. Nicole was very fast to get the online info to me and I even got to meet her in person. Nicole, Rudy, Bert and everyone that I came in contact with were very friendly and helpful. I am very pleased and thankful with the service and treatment you folks have given me. The online shopping and e-mails made my purchase super easy and fast. I don’t think I would have made this purchase so soon if it had not been for your online service. Thank you again for all the help.

Dear Ed,
        I can’t believe how smooth this sale went. I know it was all because of you going the extra mile for us! Charles & my kids know I don’t like the stress of buying new things, because I’m always afraid something will go wrong. With your salesmanship you put me at ease with everything, I trusted your word & everything went great & I couldn’t be happier!
        Jim Burke Ford is lucky to have you as one of their salesmen! We will be recommending you to our family, friends etc. Charles and I would again like to say a great big Thank You for my Ford Explorer.
        I love it we plan on enjoying it, my grandkids sure do!!

Dear Jim Burke Ford Family,
        When I purchased my Ford Fusion, I had no idea that the cars name had a “special” meaning. Let’s see, “Fusion” means a blending or merging of two “somethings” into one. Eight months after buying said car, “I am Fused!”. In a recent trip to Southern California my car performed perfectly! My first trip was several weeks ago when the fires were burning along much of the road and during my return trip, the traffic was bumper to bumper for at least an hour. There were many cars parked along the side of the road over-heating but not my Fusion! During my second trip with no fires or stacked up road conditions I was able to set the cruise control on seventy-four miles per hour and away we climbed. The car never dropped out of cruise control the entire way home, and the temperature gauge stayed right in the normal range!
        My car and I are Fused as she responds to my beck and call and I have every confidence in her. The entire Sales, Finance, Parts, and last but not least Service Departments at Jim Burke Ford have treated me super.

        This letter is to show my family’s appreciation to your attentive and helpful staff. On Thanksgiving Day we were headed out of town early in the morning. We barely were twenty minutes out when our truck broke down while towing a trailer. We had the truck towed to your dealership. Early the next day my husband called and spoke with the service writer Corey Wild. By 10am our truck had already gone through diagnostic checks and the first part of the problem was already fixed. With a huge thanks to the mechanic Jerome, and Corey for moving things along and keeping us informed we were still able to go on our holiday vacation that we had been planning for five months. Even with everything that had to be done your staff still had our vehicle returned to us by 4:30 that Friday.
        We wanted to express our deep thanks to your efficient staff for making our vacation possible. What started out to be a very pleasant situation for us quickly turned around.